Frequently asked questions
Please contact your authorized Sea-Doo dealer; they will gladly answer all your technical questions regarding BRP products and accessories. You can use our online dealer locator to find the one nearest to you. If you require further assistance, feel free to contact Sea-Doo Customer Service. We’ll be more than happy to help!
You can find digital versions of the operator’s guide here. You can also purchase hard-copy versions from your authorized Sea-Doo dealership. Just ask them next time you visit and they will point you in the right direction!
Please contact an authorized BRP dealership if you have Sea-Doo warranty coverage questions. You can use our online dealer locator to find one near you and they will happily answer all of your questions.
Check out the Owner’s section of our website for details about B.E.S.T extended service. Otherwise, your authorized Sea-Doo dealer is a great resource that can provide you with all the details you need.
Yes! The warranty will automatically transfer to the new owner of the watercraft.
No. Transport to and from the dealership is not covered under the factory warranty and is the owner’s responsibility.
It is possible that the repaired/replaced part was not covered under waranty if the part’s failure was not deemed to be caused by a manufacturing defect or is not covered by the limited warranty. Authorized dealers are fully trained and can troubleshoot, diagnose and determine the failure’s cause. Feel free to read more about the BRP limited warranty in the operator’s guide and discuss any questions you may have with your authorized BRP dealership; they will happily assist you.
Please send us a proof of purchase (i.e., the bill of sale), the vehicle’s hours and your complete mailing address and phone number via our customer contact form. If you would like to verify your ownership/mailing information, please contact your authorized dealership or BRP Customer Service. They’ll be glad to help.
You can view all published safety recalls here. All written communications regarding safety/recall notices are generally sent to the registered owner of the vehicle. Please get in touch with any authorized Sea-Doo dealership so they can verify if there are any open safety bulletins or recall notices on your vehicle using your VIN. Additionally, you can view all published safety recalls here. All written communications regarding safety/recall notices are generally sent to the registered owner of the vehicle. If you would like to verify your ownership/mailing information, contact your authorized dealership, they will happily assist you.
You can obtain a safety recall clearance letter for your Sea-Doo through an authorized dealership by providing them with the following information: proof of purchase or ownership, hours on the unit, your complete mailing address and phone number and your vehicle’s VIN. Please note that there may be a processing delay for this service. Contact your dealer so they can give you all the details!
Please be aware that BRP only recommends XPS lubricants since they're specifically engineered for your Rotax-powered Sea-Doo. If you cannot find the recommended XPS lubricant, feel free to consult your Owner’s Manual for further specifications. However, please remember that damage caused by oil, which is not suitable for your Sea-Doo's engine, may not be covered by the BRP limited warranty. You can always check out the Parts & Maintenance section on our website or your Operator’s Guide for more information!
Some dealerships may recommend additional maintenance depending on your region and local conditions. Feel free to contact your dealership. They’re the ones who are most familiar with your local waterways, vehicle history and riding style, and will be more than happy to discuss any questions/concerns you may have.
Check out the Digital Display section of your operator’s guide for more information about indicator lights or contact your authorized Sea-Doo dealership with any questions you may have. They’ll be glad to help!
Wear items are machine parts that will need to be replaced after a certain amount of time (even when an item is used correctly and has had proper maintenance). Here are a few examples of wear items: filters, gaskets, light bulbs and wear rings. If you’re unsure if a certain part is considered a wear item, check your operator’s guide or reach out to your authorized Sea-Doo dealership; they’ll be happy to answer all your questions!
We understand that properly storing your Sea-Doo is super important. Please refer to the Storage section in your operator’s guide for proper storage requirements or feel free to contact your authorized dealership for more assistance; they’ll be happy to help! You can also click here for some winterization tips and tricks.