Frequently asked questions

Any authorized Sea-Doo dealership will gladly provide service/warranty work on your Sea-Doo. You can use our online dealer locator to find the one nearest to you.

You can find the maintenance schedule for your Sea-Doo in your operator’s guide. Don’t forget that the digital versions of the operator’s guides can be found here.

Please contact your authorized Sea-Doo dealer; they will gladly answer all your technical questions regarding BRP products and accessories. You can use our online dealer locator to find the one nearest to you. If you require further assistance, feel free to contact Sea-Doo Customer Service. We’ll be more than happy to help!

You can find digital versions of the operator’s guide here. You can also purchase hard-copy versions from your authorized Sea-Doo dealership. Just ask them next time you visit and they will point you in the right direction!

Please contact an authorized BRP dealership if you have Sea-Doo warranty coverage questions. You can use our online dealer locator to find one near you and they will happily answer all of your questions.

Check out the Owner’s section of our website for details about B.E.S.T extended service. Otherwise, your authorized Sea-Doo dealer is a great resource that can provide you with all the details you need.

Yes! The warranty will automatically transfer to the new owner of the watercraft.

Yes, any authorized Sea-Doo dealer will be more than happy to assist you with all your warranty concerns. You can use our online dealer locator to find one nearest to you.

No. Transport to and from the dealership is not covered under the factory warranty and is the owner’s responsibility.

It is possible that the repaired/replaced part was not covered under waranty if the part’s failure was not deemed to be caused by a manufacturing defect or is not covered by the limited warranty. Authorized dealers are fully trained and can troubleshoot, diagnose and determine the failure’s cause. Feel free to read more about the BRP limited warranty in the operator’s guide and discuss any questions you may have with your authorized BRP dealership; they will happily assist you.

Please send us a proof of purchase (i.e., the bill of sale), the vehicle’s hours and your complete mailing address and phone number via our customer contact form. If you would like to verify your ownership/mailing information, please contact your authorized dealership or BRP Customer Service. They’ll be glad to help.

You can view all published safety recalls here.  All written communications regarding safety/recall notices are generally sent to the registered owner of the vehicle. Please get in touch with any authorized Sea-Doo dealership so they can verify if there are any open safety bulletins or recall notices on your vehicle using your VIN. Additionally, you can view all published safety recalls here.  All written communications regarding safety/recall notices are generally sent to the registered owner of the vehicle. If you would like to verify your ownership/mailing information, contact your authorized dealership, they will happily assist you. 

You can obtain a safety recall clearance letter for your Sea-Doo through an authorized dealership by providing them with the following information: proof of purchase or ownership, hours on the unit, your complete mailing address and phone number and your vehicle’s VIN. Please note that there may be a processing delay for this service. Contact your dealer so they can give you all the details!

Please be aware that BRP only recommends XPS lubricants since they're specifically engineered for your Rotax-powered Sea-Doo. If you cannot find the recommended XPS lubricant, feel free to consult your Owner’s Manual for further specifications. However, please remember that damage caused by oil, which is not suitable for your Sea-Doo's engine, may not be covered by the BRP limited warranty. You can always check out the Parts & Maintenance section on our website or your Operator’s Guide for more information! 

Some dealerships may recommend additional maintenance depending on your region and local conditions. Feel free to contact your dealership. They’re the ones who are most familiar with your local waterways, vehicle history and riding style, and will be more than happy to discuss any questions/concerns you may have.

For details on fuel requirements, please check out your operator’s guide here.

Check out the Digital Display section of your operator’s guide for more information about indicator lights or contact your authorized Sea-Doo dealership with any questions you may have. They’ll be glad to help!

Wear items are machine parts that will need to be replaced after a certain amount of time (even when an item is used correctly and has had proper maintenance). Here are a few examples of wear items: filters, gaskets, light bulbs and wear rings. If you’re unsure if a certain part is considered a wear item, check your operator’s guide or reach out to your authorized Sea-Doo dealership; they’ll be happy to answer all your questions!

We recommend to keep your Sea-Doo’s surfaces and finishes looking like new with BRP’s XPS cleaning products. Take a look at the full range we have in the Parts & Maintenance section here.

We understand that properly storing your Sea-Doo is super important. Please refer to the Storage section in your operator’s guide for proper storage requirements or feel free to contact your authorized dealership for more assistance; they’ll be happy to help! You can also click here for some winterization tips and tricks.

Authorized Sea-Doo dealers are the best source for service on your Sea-Doo product. You can use the online dealer locator to find your nearest dealer.

Check your operator’s guide for the manufacturer recommended service intervals. You can also access digital versions of the Operator’s guides here.

Purchasing genuine Sea-Doo parts and accessories can easily be done directly with your authorized dealer or via our online store. Please refer to the Accessories, Parts & Gear section on our website.

You can find instructions for an accessory by writing the part number (SKU) or product name/keywords in the search bar of our website. You can also look through all of our instruction sheets here!

Please contact the dealership you purchased the part or accessory from; they’ll gladly assist you! If you purchased a part or accessory from our online store, you can contact our fulfillment partner KIBO at 877-412-7467.

If you have any concerns about a part or backordered part, please contact your dealership’s parts department directly. They’ll be happy to help you out! If needed, they can always contact BRP’s parts department for further assistance.

You can reach out to your authorized Sea-Doo dealership to verify if replacement parts are available for your accessory and order directly with them! They’ll be happy to help.

Yes, if you order parts/accessories from our online store, they will be shipped directly to you. However, BRP cannot drop ship to riders, so if you’re ordering parts for repair through your dealer, you’ll need to discuss available options with them.

You can always check out the Accessories section on our website. There, you can find details about each accessory and which model they’re compatible with. Plus, your authorized dealership is only a call away. You can always contact them if you have any questions regarding compatibility; they’ll be happy to help!

Feel free to get in touch with your authorized BRP dealership; they’ll be happy to help as they know where to look for vintage/obsolete parts that BRP no longer carries.

You can find general information on available promotions and incentives in your area in the Promotions section of our website here! Otherwise, your authorized Sea-Doo dealer will happily answer any questions you may have about availability and eligibility requirements.

Feel free to contact your dealer; they should be able to verify all promotions and discuss specifics with you. If you still require assistance, you can always contact Sea-Doo Customer Service and we’ll be more than glad to help!

You can always speak with your dealership about the new promotion. They can verify eligibility and contact Sea-Doo directly to inquire further.

Since BRP cannot support import/export, we strongly recommend you purchase a Sea-Doo in the country of intended use. Safety and environmental requirements are different from region to region, and the warranty is only valid in the country of purchase. If you intend to import/export a BRP product, please contact a customs broker for required documentation and instructions.

Please get in touch with your dealership; they’ll be the first to know when your new Sea-Doo will be delivered. Once they receive it, they’ll be able to set up a time for you to pick it up!

Please check out the Sea-Doo Life section on our website; you will find a ton of information for riders including events, blogs and educational tools!

You can subscribe to our emails here! If you wish to unsubscribe from Sea-Doo/BRP emails, simply click on the  “unsubscribe“ button at the bottom of the email. Don't forget that you can also follow us on social media (Instagram, Facebook, Twitter and YouTube).